Contact us

 

To contact us, please call our Helpline  - 07790 668672 – which is manned 9.00 am - 5.00 pm 7 days a week. A volunteer will either answer your query or refer it within the Association, and you will receive a call back with our reply. Alternatively, please send us an email

Complaints

The Association takes any complaint about its activities very seriously. If you have any cause for dissatisfaction, please, as is convenient or appropriate, contact one of our volunteers, contact our Helpline (07790 668672), e-mail us at kingslangleygna@gmail.com or write to us at c/o 75 Hempstead Road, Kings Langley WD4 8BS. We will need to know the date and time of the incident concerned, the volunteer(s) and any other person(s) involved and the nature of the cause of dissatisfaction. A member of the Association’s Management Committee will contact you, within a week, to confirm the details and to ask for any supplementary information which will help our investigation. Our investigation will be carried out with due regard to sensitivity and confidentiality, but it may be necessary to disclose some details to volunteers or clients who may be asked to contribute.  

The Association will seek to reach a conclusion within 3 weeks of us contacting you, and will advise you of its findings and of any actions which it is taking as a result.